Nature Loo Waste Chute: extension piece

Delivery to a non-UK address? No Problem!

Since Brexit, the process of selling to non-UK customers (including those in Ireland!) has changed but we don’t want our customers to pay more so we are offering to refund your customs duties and admin fees.

VAT generally evens itself out:
We reduce our price when selling to non-UK countries. This is because we don’t charge UK VAT (20%) for customers outside the UK.

The VAT rate is typically similar in other countries, around 20%, so the saving made by not paying UK VAT is generally offset by paying local VAT upon import.

Customs duty/admin fees:
Keep your receipt for customs or admin fees and send it to us. We’ll refund these extra fees back to your account.

In short…
Non-UK customers shouldn’t have to pay more for their products than our UK customers.

If you’re unsure about anything, please contact our friendly team.

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