The following does not apply to items that have been made to order, such as Kazuba and WooWoo Loo. For full warranty information on such products, please contact us.
All products and consumables come with a twelve month warranty to cover manufacturing defects during this period. Spare parts have a three month warranty period. Warranty periods commence from the date of delivery to you.
The warranty does not cover damage or failure caused by misuse, accidents, force, incorrect installation, normal ‘wear and tear’, or surface blemishes which do not detract from the functionality of the product.
Items under warranty returned to us for inspection and repair are returned at the customer’s expense and risk. Alternatively, we may send a replacement part to you, however, we may ask you to return the faulty part for assessment.
Certain products come with an additional warranty provided by the manufacturer for consumers (not business users) as follows:
The Air Head comes with a 5 year warranty to cover manufacturing defects during that period. The fan is covered by a 3 year warranty, provided that it has not been tampered with or subjected to water ingress.
The Separett Weekend comes with a 3 year warranty to cover manufacturing defects.
Separett Villa 9000, 9010 and 9020 come with a 5 year warranty on manufacturing defects. The fan is covered by a 3 year warranty.
Separett Cindi toilets are covered by a 3 year warranty with the following exclusions: Heating element 1 year, ash pan 2 years, and thermal sensor 2 years.
If you have any questions, please don’t hesitate to get in contact with us.