Since Brexit, the process of selling to non-UK
customers (including those in Ireland!) has changed but we
don’t want our customers to pay more so we are offering to
refund your customs duties and admin fees.
VAT generally evens itself
out You will find that our price is reduced
when selling to non-UK countries. This is because we don’t
charge UK VAT (20%) if a customer wants their toilet sent to
an address outside the UK.
Instead, the customer will be requested to pay VAT
on the import once the package enters its destination
country. Across Europe the VAT rate is usually also
somewhere around 20% so the saving made by not paying UK VAT
is generally evened out by having to then pay local VAT when
the package enters its destination country.
Customs duty/admin fees You
may also be charged customs duty and in some cases even an
admin fee when the package crosses the border. If this
happens, make sure you keep your receipt so you can forward
it to us. When we receive your receipt, we will refund these
extra fees back to your account.
In short… Our non-UK based
customers shouldn’t have to pay more for their products than
our customers in the UK.
If you’re unsure about anything, please don’t
hesitate to get in contact with our friendly team.