Since Brexit, the process of selling to non-UK customers (including those in Ireland!) has changed but we don’t want our customers to pay more so we are offering to refund your customs duties and admin fees.

VAT generally evens itself out
You will find that our price is reduced when selling to non-UK countries. This is because we don’t charge UK VAT (20%) if a customer wants their toilet sent to an address outside the UK.

Instead, the customer will be requested to pay VAT on the import once the package enters its destination country. Across Europe the VAT rate is usually also somewhere around 20% so the saving made by not paying UK VAT is generally evened out by having to then pay local VAT when the package enters its destination country.

Customs duty/admin fees
You may also be charged customs duty and in some cases even an admin fee when the package crosses the border. If this happens, make sure you keep your receipt so you can forward it to us. When we receive your receipt, we will refund these extra fees back to your account.

In short…
Our non-UK based customers shouldn’t have to pay more for their products than our customers in the UK.

If you’re unsure about anything, please don’t hesitate to get in contact with our friendly team.